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Socmis ITSM

Socmis is a simple and powerful Information Technology service management (ITSM) solution that empowers support teams to create, track and modernize service and support processes to meet everyday challenges in a simple and flexible fashion. Socmis combines the power and scalability of oracle databsae with standard ITSM principles to establish a touchstone of quality in IT service management. Socmis is a complete end to end solution for every Information technology departments and will dramatically improve the efficiency of the support services and productivity of the support groups. Modernize and simplify your IT support process with Socmis.

The main goal of the incident management process is to restore a normal service operation as quickly as possible and to minimize the impact on business operations, thus ensuring that the best possible levels of service quality and availability are maintained. Socmis incident management system enable every IT support group to perfectly achieve this goal with extraoridinary efficiency and productiviy. Socmis Incident process is designed with simplycity and creating incidents and assigning can be done in few clicks . An intelligent incident performance dashboard provides complete idea of the incident manangement and efficiency visually with drill down reports.


Socmis change management system ensures that all changes made to the IT applications or infrastructure are handled efficiently and effectively while accounting for risk and reducing the impact of changes on business users and processes. Socmis Change Management  improve availability and performance of the IT infrastructure. The goal of the IT change management process is to ensure that standardized methods and procedures are used for efficient and prompt handling of all IT changes, in order to minimize the impact of change-related incidents upon service quality, and consequently improve the day-to-day operations of the organization.The Information Technology Infrastructure Library (ITIL) provides a set of best practices for change management that makes it easier for IT professionals to roll out and prioritize changes efficiently, without negatively impacting customers or agreed-upon service levels. Old technologies need to be replaced, while existing solutions require upgrades to address more demanding regulations. Finally, IT needs to roll out new solutions to meet business demands. Socmis is a powerful modern IT service management (ITSM) solution that provides IT teams the flexibility needed for effective and seamless management of Information technology changes with minimal overhead and complexity associated with big name ITSM tools currently available in the market. its simple design architecture means your service desk is few clicks away from the the results and information you needed

Socmis ITSM

Socmis is a simple and powerful ITSM Solution in its class
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Technologies

We use most advanced technlogies available in the market
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Oracle Products Licensing

We are reselling Oracle Products licenses.
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